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We're here to help
Questions about an order, a custom design or your school? Send us a message. A real person from our team replies to every email.
Case arrived damaged? Include your order number and a photo, and we'll replace it free.
Quick answers
Before you write
How long does shipping take?
Shipping is free on every order. Every case is made to order and ships within 1 to 3 business days. After that, delivery usually takes 2 to 4 business days to Belgium and Central and Northern Europe, 4 to 7 to the rest of Europe, 3 to 5 to the UK and Ireland, 4 to 7 to the US and Canada, 6 to 10 to Australia, New Zealand and Asia, and 7 to 14 to other countries. You'll get a tracking number by email.
Where is my order?
You'll receive a tracking number by email as soon as your case ships. Can't find it? Check your spam folder or send us your order number through the form.
What if my case arrives damaged?
Contact us within 14 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund. Because every case is made to order, we can't accept returns for change of mind.
Can I change my order?
Message us as soon as possible with your order number. Because cases go into production quickly, we can only change orders that haven't been made yet.